Privacy policy

Last updated: [add today’s date]

1. Introduction

Tronics L.L.C. (“Tronics”, “we”, “us”, or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website or purchase products and services from us.

2. Information We Collect

We may collect the following types of personal data:

  • Identity & contact information (name, email address, phone number, company name)

  • Order & billing information (billing address, shipping address, order history)

  • Payment information (processed securely by third-party payment providers; we do not store card details)

  • Service and technical information (machine details, service requests, support history)

  • Website usage data (IP address, browser type, device information, pages visited)

  • Communication data (emails, contact forms, customer support messages)

3. How We Use Your Information

We use your personal data to:

  • Process and fulfill product orders

  • Manage payments, shipping, and returns

  • Provide technical support and customer service

  • Maintain service and purchase records

  • Improve our products, services, and website

  • Comply with accounting, tax, and legal obligations

We do not sell or rent personal data to third parties.

4. Legal Basis for Processing

We process personal data based on one or more of the following legal grounds:

  • Your consent

  • Performance of a contract (order fulfillment, service delivery)

  • Legal obligations (tax, accounting, regulatory requirements)

  • Legitimate business interests

5. Sharing Your Information

We may share your data only with trusted third parties, including:

  • Payment processors (such as Shopify Payments, Stripe, PayPal)

  • Shipping and logistics providers

  • Website hosting, analytics, and IT service providers

All third parties process data only as necessary and are required to protect it.

6. Data Retention

Personal data is retained only for as long as necessary to fulfill the purposes outlined in this policy.
Order, invoice, and payment-related data may be retained longer where required by applicable accounting, tax, or legal regulations.

7. Your Rights

Depending on applicable data protection laws, you may have the right to:

  • Access your personal data

  • Request correction or deletion

  • Restrict or object to processing

  • Request data portability

  • Withdraw consent at any time

To exercise your rights, contact us using the details below.

8. Data Security

We implement appropriate technical and organizational measures to protect personal data against unauthorized access, loss, misuse, or alteration.

9. Cookies

Our website uses cookies to improve functionality and analyze traffic. You can control cookie settings through your browser or cookie consent tools where available.

10. Online Store & Shopify

Our online store is hosted on Shopify. Shopify provides the e-commerce platform that allows us to sell products and services. Your data is stored through Shopify’s secure systems and protected using industry-standard security measures.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices or content.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.

13. Contact Information

If you have questions about this Privacy Policy or your personal data, contact us:

Tronics L.L.C.
📧 Email: info@tronics.biz
📍 Address: Rr./Str. Hajrullah Kastrati, Ferizaj, 70000 Kosovo
📞 Phone: +38349111623